Human-like AI Voice Assistants forEnterprise
Zekyaa’s human-like Conversational Voice AI agents is transforming the landscape of enterprise customer communication, setting new benchmarks in customer support, and contact centre productivity.
By integrating human-like voice AI agents, we enable enterprises to offer unparalleled customer service, boost KPIs, and empower their workforce with smarter, faster decision-making.
use-cases
A new workforce of
Digital Agents
Booking and appointments
Enable customers to book, reschedule, and cancel appointments without requiring a human agent.
Product information
Instantly offer product information to customers reducing churn and enhancing experience. Train AI agents to unlimited documents.
Intelligent call routing
Enhance operational efficiency and customer satisfaction by intelligently routing calls to respective agents.
FAQs
Train AI agents to answer FAQs. Integrate knowledge from forums, website, PDFs, database, etc to instantly answer customers.
Outreach and follow ups
Automate campaigns to outreach and follow up form fill ups. Customize campaigns to custom requirements.
Order management
Guide customers to manage orders on their own with a conversational AI agent. Let customers track and schedule orders on their own way.
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Personalized Experience.
Productive Employees.
Personalized experience at scale
Our Voice Assist delivers a personalized customer experience, positively impacting key KPIs. It customizes interactions based on customer history, boosting Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS).
This tailored approach reduces Average Handling Time (AHT) and improves First Contact Resolution (FCR) rates, leading to heightened customer loyalty and lower churn, demonstrating the significant benefits of AI-driven personalization in contact centers.
Improve agent productivity
Our Voice Assist enhances agent productivity by resolving routine inquiries, freeing agents for complex tasks. This optimization improves job satisfaction and impacts key performance indicators like First Contact Resolution (FCR) and Average Handling Time (AHT).
Seamless integration with databases and CRM systems enables informed and efficient customer interactions, positively affecting Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS).
The AI’s effectiveness in managing call volume and workload distribution leads to better agent occupancy rates, allowing managers to refine operations and customer service strategies further.
unparralleled roi
Boost Contact Center Performance
Increase revenue
Businesses miss 25% of the inbound calls on average. That’s a lot of missed revenue. Zekyaa increases revenue by turning missed calls into opportunity.
Reduce operational cost
Cut down operational costs by automating call management, reducing the need for extensive staffing and enhancing overall business efficiency.
Boost Customer Satisfaction
Boost Custom Satisfaction metrics like CSI, CSAT, and accumulate more 5-star reviews. Offer instant personalized customer experience out serving competitors.
Enhance agent productivity
Leverage AI to maximize productivity and focus on essential tasks, while your AI assistant efficiently manages incoming communications.
Unlock new insights
Analyze trends, preferences, and feedback to improve service offerings ensuring you are on top with customer experience.
Scale with AI
Scale support team without increasing headcount, through intelligent AI call center agents and customer engagement.
FAQs
Frequently asked questions
How does it fit with our contact centre workflow?
Currently, calls are forwarded to the voice assistants through PTSN or SIN. We’re working to integrate with most modern phone systems via the marketplace apps such as Ring Central, Dialpad, etc. Custom API integrations are also available.
How does the assistant forward calls to our agents?
If the assistant cannot answer the requested query or if the customer wants to talk to a human, the assistant can intelligently route call to the specific agent based on customized setup.
Do my staff require additional training?
No. As we seamlessly integrate with your current workflow, your staff doesn’t require any additional training.
Is my data secure?
Our conversational voice assistant system prioritizes stringent security and privacy measures. It employs robust encryption and adheres to global privacy standards, ensuring that all customer interactions are securely processed and sensitive data is protected, enabling us to deliver superior customer experiences while maintaining the highest standards of data protection.
Can the voice assistants automate complex tasks?
Unless your database has an API for the required data to be requested, yes it can be automated. For example: If a customer is requesting an information that is available in your CRM and the CRM provides an API for that data, then the assistant can automate it.
How long does the setup take?
Normally it takes 6 weeks to integrate and deploy the voice assistant. We thoroughly understand your requirements, train on your data, and try to seamlessly integrate in your current workflow with minimal disruption.
Can the assistant deployed in other channels?
Yes. Once the assistant is trained with different workflows for your business, it can be deployed in text, website chat, emails, and more. Custom channel integrations can also be done for additional costs.
Can the assistant learn new information?
Our conversational voice assistant is designed for easy enhancement and learning through simple training and integration processes. Leveraging the Retriever-Augmented Generation (RAG) technique, it can dynamically incorporate new information into its responses. RAG combines the power of a vast knowledge database with sophisticated neural network models to retrieve relevant information and generate coherent, contextually appropriate responses. This means that as your business evolves or new customer inquiries emerge, the assistant can be quickly updated to reflect these changes, ensuring that it remains a cutting-edge tool for customer interaction, without the need for complex reprogramming or extensive manual updates.
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