Boost Automotive Customer Experience with AI
Enhance your dealership’s operations with conversational AI solutions, designed to increase leads, improve customer experiences, and boost productivity and efficiency. Our AI platform converts prospects into loyal customers while streamlining processes for optimal growth and success.
use-cases
AI Automotive workforce for modern Dealerships
Scheduling appointments
Enable customers to book, reschedule, and cancel appointments without requiring a human assistance.
Instant lead follow ups
Instantly follow up on leads with our AI, reducing lost customers by ensuring timely and consistent engagement.
Intelligent inquiry forwarding
Enhance operational efficiency and customer satisfaction by intelligently forward customer requests to respective team members.
FAQs
Efficiently answer FAQs providing customers with quick, accurate responses and enhancing overall experience.
Vehicle information
Instantly answer vehicle stock, vehicle-related, parts fitment, and similar inquiries with our AI, leading to low abandonment, high conversion rate.
Intelligent up-selling
Upsell with trade-in options or aftermarket products while seamlessly guiding customers through their purchase journey.
Personalized experience at scale
Our Voice Assist delivers a personalized customer experience, positively impacting key KPIs. It customizes interactions based on customer history, boosting Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS).
Improve agent productivity
Our Voice Assist enhances agent productivity by resolving routine inquiries, freeing agents for complex tasks. This optimization improves job satisfaction and impacts key performance indicators like First Contact Resolution (FCR) and Average Handling Time (AHT).
Seamless integration with databases and CRM systems enables informed and efficient customer interactions, positively affecting Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS).
Clear,
Convert more leads
Businesses miss 25% of the inbound calls on average. That’s a lot of missed revenue. Zekyaa increases revenue by turning missed calls into opportunity.
Reduce operational cost
Cut down operational costs by automating call management, reducing the need for extensive staffing and enhancing overall business efficiency.
Boost Customer Satisfaction
Boost Custom Satisfaction metrics like CSI, CSAT, and accumulate more 5-star reviews. Offer instant personalized customer experience out serving competitors.
Enhance team productivity
Leverage AI to maximize productivity and focus on essential tasks, while your AI assistant efficiently manages incoming communications.
Unlock new insights
Analyze trends, preferences, and feedback to improve service offerings ensuring you are on top with customer experience.
Scale with AI
Scale support team without increasing headcount, through intelligent AI call center agents and customer engagement.
FAQs
Frequently asked questions
How does it fit with our contact centre workflow?
Currently, calls are forwarded to the voice assistants through PTSN or SIN. We’re working to integrate with most modern phone systems via the marketplace apps such as Ring Central, Dialpad, etc. Custom API integrations are also available.
How does the assistant forward calls to our agents?
If the assistant cannot answer the requested query or if the customer wants to talk to a human, the assistant can intelligently route call to the specific agent based on customized setup.
Do my staff require additional training?
No. As we seamlessly integrate with your current workflow, your staff doesn’t require any additional training.
Is my data secure?
Our conversational voice assistant system prioritizes stringent security and privacy measures. It employs robust encryption and adheres to global privacy standards, ensuring that all customer interactions are securely processed and sensitive data is protected, enabling us to deliver superior customer experiences while maintaining the highest standards of data protection.
Can the voice assistants automate complex tasks?
Unless your database has an API for the required data to be requested, yes it can be automated. For example: If a customer is requesting an information that is available in your CRM and the CRM provides an API for that data, then the assistant can automate it.
How long does the setup take?
Normally it takes 6 weeks to integrate and deploy the voice assistant. We thoroughly understand your requirements, train on your data, and try to seamlessly integrate in your current workflow with minimal disruption.
Can the assistant deployed in other channels?
Yes. Once the assistant is trained with different workflows for your business, it can be deployed in text, website chat, emails, and more. Custom channel integrations can also be done for additional costs.
Can the assistant learn new information?
Our conversational voice assistant is designed for easy enhancement and learning through simple training and integration processes. Leveraging the Retriever-Augmented Generation (RAG) technique, it can dynamically incorporate new information into its responses. RAG combines the power of a vast knowledge database with sophisticated neural network models to retrieve relevant information and generate coherent, contextually appropriate responses. This means that as your business evolves or new customer inquiries emerge, the assistant can be quickly updated to reflect these changes, ensuring that it remains a cutting-edge tool for customer interaction, without the need for complex reprogramming or extensive manual updates.
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