WEbinar

Improving Contact Center Efficiency using Conversational AI Voice Assistants

conversational AI for contact centers webinar

Agenda

Join us to learn how conversational voice AI assistants are improving contact center performance.

Delve into how advanced language models and human-like synthetic voices are transforming customer interactions, streamlining resolutions, and elevating service standards for unmatched efficiency in today’s dynamic business landscape.

This webinar will cover 3 main topics around how the current conversational AI voice assistants can help contact center leaders:

1. get a broad overview of the current conversational AI technology
2. understand how to streamline and integrate into the current workflow
3. how it helps main KPIs and metrics

Who should join?

  • Head/President/VP/Manager of Customer Support and Service
  • Head/President/VP/Manager of Contact Center
  • Head/President/VP/Manager of Call Center
  • Head/President/VP/Manager of Customer Experience
  • Anyone working in customer support or experience

Information

Time – 2:00 pm to 3:30 pm
Date– 18 April, 2024
Where– Online

Post-webinar learning

At the end of this webinar, attendees will learn:

1. How conversational voice AI assistants can boost contact center performance
2. Capabilities and limitations of the current technology
3. Actionable steps on how leaders can implement this technology

Speakers

Kushal Magar

CEO and co-founder
Zekyaa

Puneet Grover

CTO and co-founder
Zekyaa

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