WEbinar

Improving Contact Centre Efficiency using Conversational AI Voice Assistants

conversational AI webinar (1)

Agenda

Dive into the future of customer service using conversational AI voice assistants. Delve into how advanced language models and human-like synthetic voices are transforming customer interactions, streamlining resolutions, and elevating service standards for unmatched efficiency in today’s dynamic business landscape.

This webinar will cover 3 main topics around how the current conversational AI voice assistants can help contact centres:

1. Understand the capabilities and limitations of the current technology
2. Improve Call-centric metrics and KPIs
3. Enhance efficiency and cost savings

Who is it for?

  • Head/President/VP/Manager of Customer Support and Service
  • Head/President/VP/Manager of Contact Center
  • Head/President/VP/Manager of Call Center
  • Head/President/VP/Manager of Customer Experience

Information

Time – 1:00 pm to 3:00 pm
Date– 13th April, 2024
Where– Online

Post-webinar learning

At the end of this webinar, attendees will learn:

1. Capabilities and limitations of the current voice AI technology
2. Potential ROI and benefits
3. Prospective savings and efficiency

Speakers

Kushal Magar

CEO and co-founder
Zekyaa

Puneet Grover

CTO and co-founder
Zekyaa

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