AI text message tools are changing the way businesses communicate with customers. They help you reply faster, stay available 24/7, and provide personalized support across multiple channels. Whether you’re answering inquiries or sending updates, AI makes it simple and efficient.

It’s more important than ever to reply to and resolve customer queries faster with rising competition. Customers expect businesses to reply to their concerns promptly. Data suggests more than 60% of local businesses in the US miss out on potential customers by not replying faster.

This is where AI customer service SMS assistants can help businesses win over customers. This article explains the benefits and provides a thorough step-by-step guide on how to create your own AI text messaging bot using Zekyaa.

Key Takeaways

• AI text message bots offer 24/7 customer support without human intervention.
• They help reduce response times and operational costs.
• Businesses can handle complex and high-volume queries effortlessly.
• Personalization improves customer experience and retention.
• Integration with CRM systems ensures seamless communication.

What are AI text messaging bots?

AI text message bots are automated programs powered by natural language processing (NLP) and machine learning. They interpret customer queries, process information, and generate responses that simulate human interaction.

Using advanced AI models like ChatGPT, these assistants can understand customer inquiries. You can create new assistants in minutes with prompts and uploading business documents. Whether it’s answering questions about your products, helping customers track orders, or capturing leads, an AI text messaging bot ensures your customers are looked after 24/7.

Why Are AI Bots Crucial for Customer Support?

AI bots have become indispensable in customer support for their ability to deliver fast, efficient, and consistent communication. Unlike traditional methods like phone calls or emails, bots provide:

• Immediate Responses: Customers no longer wait hours for a reply.
• Higher Accuracy: Bots pull from pre-set data to avoid miscommunication.
• Cost Savings: Reduces the reliance on human agents for routine queries.

How can AI text messaging bots help businesses?

AI text messaging bots are revolutionizing the way businesses communicate with customers. They streamline operations by automating replies, enhancing customer experiences, and ensuring no inquiry goes unanswered. From retail to healthcare, AI assistants are helping businesses stay connected, efficient, and competitive.

Here are some ways AI text messaging bots are making an impact across industries:

1. Retail and E-commerce

• Answer Product Inquiries: Instantly provide details about sizes, availability, and features.
• Order Tracking: Share real-time updates on order status and delivery schedules.
• Personalized Promotions: Send tailored offers and discounts based on customer preferences.

2. Hospitality and Travel

• Booking Assistance: Help customers reserve hotels, flights, or tours via text.
• FAQs: Provide quick answers about policies, check-in times, or local attractions.
• Reminders: Send updates about bookings or cancellations automatically.

3. Healthcare

• Appointment Scheduling: Manage patient bookings efficiently.
• Reminders: Notify patients about upcoming appointments or medication refills.
• FAQs: Answer common questions about services, insurance, or procedures.

4. Real Estate

• Lead Qualification: Respond to inquiries and gather potential client details.
• Property Information: Share details about listings, including price, size, and location.
• Appointment Scheduling: Help schedule property tours seamlessly.

5. Customer Support for Any Industry

• 24/7 Availability: Provide support round the clock without hiring additional staff.
• Issue Resolution: Assist with returns, refunds, or troubleshooting common problems.
• Multilingual Support: Communicate in multiple languages to cater to diverse audiences.

AI text messaging bots adapt to the unique needs of any business, delivering faster responses, improving customer satisfaction, and freeing up human resources for higher-value tasks.

How to create a text messaging AI bot – Step-by-step guide

1. Create a free Zekyaa account

Sign up to create a free Zekyaa account.

2. Log in to the dashboard

Log in to your Zekyaa account. To create an SMS AI chatbot, users need to upgrade to a starter account.

3. Create an AI assistant

Click on the Assistants page.

Enter the prompt. A prompt is a set of guidelines and instructions for the AI assistant to learn about your business and tasks.

Select the Chat model. GPT-4 mini is the most popular model.

You can also train the AI using your provided documents. Upload documents like PDFs and TXTs on the Knowledge Base page and select the documents.

4. Test the AI assistant

Once saved, click on the Test Assistant button to chat with your assistant.

You can chat with the assistant to find out how it answers different questions.

5. Buy or import number

Click on Phone Numbers. You can either buy a number or import it from Twilio.

Then click on the Buy Number. Add the area code, select the number, add a label, and then click on buy number.

The label is the unique name you can give to the number. Eg: Toyota dealership AI support number.

You will need a minimum starter plan to buy a new number. Currently only available for US, CA, and AU numbers.

Need to add numbers from other countries? Contact us.

6. Connect the number with the AI assistant

Once purchased, purchased numbers will show on the phone numbers page. Then you simply need to select the assistant from the drop-down menu to assign an assistant to this phone number.

From now on, anyone texting this number will be automatically responded to by the selected AI assistant.

7. Test the SMS AI

Now text the assigned number from your phone number to see if everything works. You can also see the conversations replied by the AI inside the conversations tab.

Benefits of Using AI Text Messaging Bots

AI text messaging bots are transforming communication for businesses by offering speed, efficiency, and personalization. They help businesses save time, reduce costs, and improve customer satisfaction—all while staying available 24/7. Let’s break down the key benefits:

1. Faster Response Times

AI bots reply instantly, ensuring customers never wait too long for an answer. Quick responses improve customer satisfaction and prevent missed opportunities.

2. 24/7 Availability

Unlike human support, AI bots work around the clock. Whether it’s late-night inquiries or weekend support, your customers always have someone to turn to.

3. Cost Efficiency

By automating repetitive tasks, AI bots reduce the need for large support teams, saving businesses money without sacrificing quality.

4. Consistency in Communication

AI ensures every response is accurate, on-brand, and professional, maintaining a high level of consistency across all customer interactions.

5. Multitasking Across Channels

AI bots can handle conversations on multiple platforms simultaneously—SMS, social media, or website chats—without breaking a sweat.

6. Personalization

AI bots can use customer data to craft tailored responses, providing a personalized touch that feels human and engaging.

7. Improved Efficiency for Teams

By managing common inquiries, AI bots free up your team to focus on more complex or high-value tasks, boosting overall productivity.

8. Scalability

As your business grows, AI bots can handle increasing message volumes effortlessly, ensuring smooth operations during peak times.

9. Data Insights

AI bots can track and analyze customer interactions, offering valuable insights into customer behavior, preferences, and frequently asked questions.

10. Multilingual Support

With AI, businesses can communicate in multiple languages, expanding their reach to global audiences without additional resources.

Investing in AI text messaging bots empowers businesses to stay agile, responsive, and customer-focused—all while keeping operations efficient and scalable.

AI text messaging bots make it easy to stay connected with your customers. From faster replies to 24/7 support, they handle the hard work so you can focus on growing your business.